Focus Helpline

Privacy Policy

We, Focus Pathlab, are registered at D-116, Gulmohar Park, Near Jhulelal Dwar (Delapeer Talab) Rajendra Nagar, Bareilly UP-243122, India Here in after referred to as “Focus”. At Focus, we value your trust & respect your privacy. This privacy policy provides you with details about the manner in which your data is collected, stored & used by us.

You are advised to read this privacy policy carefully. By using the Focus Pathlab website by you expressly gives us consent to use & disclose your personal information in accordance with this privacy policy. If you do not agree to the terms of the policy, please do not use or access focus diagnostics website.

This privacy policy shall apply uniformly to Focus Pathlab website. In general we will not sell, share or rent your personal information to any 3rd party or use your email address/mobile number for unsolicited emails and/or SMS. Any emails and/or SMS sent by Focus Pathlab will only be in connection with the provision of agreed services & products and this privacy policy.

Periodically, we may reveal general statistical information about Focus Pathlab and its users, such as number of visitors, number and type of services availed by our customers, etc. we reserve the right to communicate your personal information to any third party that makes a legally-compliant request for its disclosure. What information we collect? Application obtains two types of information.

Collected information

  1. User provided information: the application obtains the information you provide when you download and register the application. Registration with us is optional. However, please keep in mind that you may not be able to use some of the features offered by the application unless you register with us. when you register with us and use the application, you generally provide,
  2. Your name, email address, age, user name, password and other registration information like address.
  3. Transaction-related information, such as when you book a test, responds to any offers, or downloads or uses applications from us.
  4. information you provide us when you contact us for help.
  5. credit card/payment information for booking a test, and information you enter into our system when using the application, such as contact information
  6. In addition, application may collect certain information automatically, including, but not limited to, the type of mobile device you use, the mobile operating system, the type of mobile internet browser you use.
  7. Application may collect and use your precise information about the location of your mobile device.
  8. personal information means and includes all information that can be linked to a specific individual or to identify any individual, such as name, address, mailing address, telephone number, email id, credit card number, cardholder name, card expiration date, information about your mobile phone, and any details that may have been voluntarily provide by the user in connection with availing any of the services at Focus Pathlab use of personal information.
  9. we use personal information to provide you with services & products you explicitly requested for, to resolve disputes, troubleshoot concerns, help promote safe services, collect money, measure consumer interest in our services, inform you about offers, products, services, updates, customize your experience, detect & protect us against error, fraud and other criminal activity, enforce our terms and conditions, etc.
  10. We also use your contact information to send you offers based on your previous orders and interests.
  11. We may occasionally ask you to provide your feedback about your experience as a customer through online surveys. These surveys may ask you for contact information and demographic information (like zip code, age, gender, etc.). We use this data to customize your experience at Focus Pathlab.
  12. Focus Pathlab will also use the usage information collected using measuring and analytic tools to learn how you use the app so we can improve it in future updates.
  13. The website is connects to various social networks (like facebook, google+, linkedin, etc) so that you can promote the website.
  14. Your payment is processed by our payment partners. The sensitivity of your information with our payment information can be found by contacting the respective payment service providers. You are allowed to access, amend, and edit data related to your personal information.
  15. We may disclose user provided information and automatically information: as required by the law, such as complying with subpoena, or similar legal process; when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request. With our trusted service providers who work on our behalf, and do not have an independent use of the information we disclose to them, and have agreed to adhere to the rules set forth in this privacy statement. with third parties to help you navigate to our nearest service location Focus Pathlab reserves the right to contact you for direct marketing messages through SMS/email, phone call or notifications through the web app. data retention policy Focus Pathlab reserves the right to retain the user provided data and automatically collected for as long as you use the website and for indefinite time thereafter.
  16. For security Focus Pathlab is concerned about safeguarding the confidentiality of your information. Focus Pathlab has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Please be aware that, although we Endeavour provide reasonable security of information we process and maintain, no security system can prevent all potential security breaches.
  17. Changes note: our privacy policy may be updated or changed from time to time for any reason without prior notification. You are advised to consult this privacy policy regularly for any changes and review the policy periodically. Consent by using the website and/or by providing your information, you consent to the collection and use of the information you disclose in accordance with this privacy policy, including but not limited to your consent for sharing your information as per this privacy policy.

We are required to make an automated IVR or a manual verification call to the customer, on every cash on arrival (COA) order placed. You will receive this verification call even if your number is registered for the do not disturb (DND) option. Contact us if you have any questions regarding privacy while using the website, or have questions about our practices, please contact us via email at or by calling our customer care at 731-098-7005